Our Concise Annual Report for Foodstuffs North Island Limited Year ending 29 March 2020
Our team of over 24,000 Foodies based across Te Ika-a-Māui, our North Island, are on a daily mission to keep the promises we make to our customers, continuously proving our loyalty to them through our actions.
Working mum of two from Tāmaki Makaurau Auckland
Shazza’s nana loves her local New World in Papatoetoe
Our customers are every day New Zealanders just like you, with their own unique needs, challenges, goals and aspirations.
Every week an average of 2.7 million customers walk through the doors of our physical stores or click into our online shopping experiences. Shopping for food and groceries is central to many, if not all New Zealanders’ lives. Our stores are places where almost everyone in a community goes on a regular basis. They’re hubs for communities, especially in our city suburbs and regional towns. They’re places where people make their most basic health decisions. They’re places our business customers rely on to deliver for their own customers. They’re an important part of New Zealanders’ daily lives.
We live and work in the same communities as our customers and it’s an honour to be such an essential part of making New Zealanders’ lives better every day.
Every customer who visits our stores, or shops with us online, has their own priorities when it comes to getting their food and grocery shops done in amongst everything else that needs to happen for them in a day.
We’re always engaging with our customers to understand their reality, what’s important and what they value most. We have found through our regular customer conversations and ‘always on’ feedback solutions that there are common priorities that are important to our customers. These include:
We’ve been a part of New Zealanders’ daily lives for nearly 100 years – since 1922 in fact. This is a privilege that we don’t take for granted and we work hard every day to meet our customers’ needs and exceed their expectations.
We’re working on how we listen, understand and most importantly act on the feedback our customers generously share with us. We’re determined to deliver every time but if we make mistakes we’ll put them right and learn from them.
We’re committed to being a positive force for New Zealand in good times and bad, and that’s a responsibility we take seriously. We’ve been here for nearly a century and we’re looking forward to being here for New Zealanders for the next.